Return and refund policy
Clear, food-safe resolutions.
Food products need careful handling, so each return request is reviewed for safety, batch traceability, and invoice impact.
Food safety first
Report damaged, spoiled, tampered, or incorrectly delivered products within 48 hours of delivery.
Refund timeline
Approved prepaid refunds are initiated within 5-7 working days to the original payment method.
Return pickup
Where pickup is required, keep the original pack, label, invoice, and batch code available for inspection.
GST credit notes
GST tax invoices may require credit or debit note handling after compliance review.
How to raise a request
- Step 1Share order number, product name, and batch/lot code.
- Step 2Attach clear photos of package, label, and issue.
- Step 3Wait for support confirmation before disposing of the item.
Need help with an order issue or escalation?
Contact support